Where are you located?
We are located in Montreal, Quebec
How is the product made?
Where do the materials come from?
What is the return policy?
We offer a 30 day warranty on all of our urban bags. We will be happy to exchange any merchandise if damaged, for a replacement of the same style or style of equal value that we have available in our inventory. However, as stated on our website, your bags are not perfect and no exchange will take place and no exchange will be approved if it is only a matter of little imperfections.
Please note that all products purchased at a sale price are a final sale and our 30 day return policy does not apply to these items.
What do I do if I received a damaged order?
You email us a photo of your order along with your invoice and we'll apply our return policy.
When will I receive my order?
Normally, you should receive your order within 5-10 business days, if you have not received your order within this time frame please contact us by email so that we can proceed with a follow up for you so we can investigate this delay.
What do I do if I never received my order?
Please contact us at email@example.com with your order number and we will follow up for you.