FAQ

Where are you located?


We are located in Montreal, Quebec




How is the product made?


All bags are made by hand, one at a time, which explains there uniqueness. You won’t find any others like them out there!




Where do the materials come from?


All materials are over 85% recycled and have been recovered in Montreal and its surroundings.




What is the return policy?


We offer a 30 day warranty on all of our urban bags. We will be happy to exchange any merchandise if damaged, for a replacement of the same style or style of equal value that we have available in our inventory. However, as stated on our website, your bags are not perfect and no exchange will take place and no exchange will be approved if it is only a matter of little imperfections.

Please note that all products purchased at a sale price are a final sale and our 30 day return policy does not apply to these items.




What do I do if I received a damaged order?


You email us a photo of your order along with your invoice and we'll apply our return policy.




When will I receive my order?


Normally, you should receive your order within 5-10 business days, if you have not received your order within this time frame please contact us by email so that we can proceed with a follow up for you so we can investigate this delay.




What do I do if I never received my order?


Please contact us at info@saccages.com with your order number and we will follow up for you.




How do I make changes to an order I’ve already placed?


If your order has already been sent we are unfortunately not able to change it. However, if the latter has not yet been sent, we can change it as you wish while adjusting the amount as needed.




How do I contact your company if my question isn’t answered here?


You can always contact us by email; info@saccages.com




Can I wash these bags in a washing machine?


Since the bags are made from various materials, they could get damaged in the machine. We recommend that you wash them by hand with a mild soap and air-dry them.




What is your delivery policy?


We are pleased to offer Quebec and Ontario residents FREE SHIPPING on all orders. For orders elsewhere in Canada there will be a FIXED RATE of $ 12 however if purchases are over $ 115 delivery will be free. The US flat rate is $ 15.