Frequently asked questions

All bags are unique, you won't find any like them - Made just for each of you. They are all handcrafted, one by one.

The materials used for your urban bag are over 85% recycled and were recovered in Montreal and the surrounding area.

We are located in Montreal, Quebec

Since the bags are made of various materials, they could be damaged in the washing machine. We advise you to wash them by hand with a mild soap and let them air dry.

All bags are made by hand, one at a time, which explains their uniqueness. You won't find others like them there!

You can contact us by email; info@saccages.com

You must email us a photo of your order along with your invoice and we will apply our return policy.< /p>

All materials are more than 89% recycled and were recovered in Montreal and its surroundings.

We offer a 60-day warranty on all our urban bags. We will gladly exchange any damaged merchandise for a replacement of the same model or one of equal value that we have in stock. However, as stipulated on our website, your bags are not perfect, they are unique handmade creations in an artistic approach. No exchange will be made if it is only a matter of "look". Please note that all products purchased at a sale price are final sale and our 60-day return policy does not apply to such items.

The delivery costs are covered for the provinces of Quebec and Ontario.

You send us by e-mail a photo of your order with your invoice and we will apply our return policy.

to be determined according to costs

Normally you should receive your order within 5 to 10 working days » If you have not received your order within this time frame please contact us by email so that we can follow up for you.

You send us an email at info@saccages.com so that we can make a followed.

If your order has already been dispatched, we are unfortunately unable to modify it. However, if the latter has not yet been sent, we can modify it as you wish, while adjusting the amount if necessary.

You can always contact us by email; info@saccages.com

We are pleased to offer residents of Quebec and Ontario FREE SHIPPING on all orders. For orders elsewhere in Canada, there will be a FIXED RATE of

12$ however if the purchases are higher than 115$ the delivery will be free.

US flat rate is $15.